? Job Opening: Assistant Manager Training (Travel Domain)

? Location:
Gurgaon, India
?

Company:
Atain
? Industry:
BPO | Customer Experience

? Employment Type:
Full time

About Atain:

Atain is a leading provider of customer experience (CX) and digital transformation solutions for travel and high-growth technology companies. With a global presence and a passion for delivering exceptional service, were seeking dynamic individuals who are ready to lead with purpose and transform CX from the inside out.

Position Overview:

We are looking for an experienced and driven
Assistant Manager Training
to lead learning and development initiatives within our Travel Domain vertical. This role is critical in promoting a customer-first mindset across our voice and digital service channels, with a focus on boosting customer satisfaction (CSAT), loyalty (NPS), and overall service quality.

Key Responsibilities:
- Training Design & Delivery:
Create and deliver customized CX training programs focused on communication, empathy, and engagement for contact center agents.




- CX Culture Enablement:
Foster a coaching-based, customer-centric culture by driving consistent messaging, behavioral standards, and quality in customer interactions.
- Performance Coaching:
Conduct engaging soft skills, communication, and conflict-resolution training for both new hires and experienced staff, particularly within the team.
- Team Mentorship:
Guide and support trainers and team leads to enhance their coaching effectiveness and overall team performance.
- Recognition & Feedback:
Identify and reward WOW customer moments; evaluate feedback to pinpoint improvement areas and tailor training accordingly.
- Cross-Functional Collaboration:
Partner with Operations, QA, and HR to assess training needs and roll out initiatives that align with business goals.
- Onboarding & Orientation:
Lead cultural and values-based orientation sessions to embed IGTs customer-first philosophy in all new team members.
- Quality Ali

📌 Assistant Manager Training (Gurugram)
🏢 Atain
📍 Gurugram