We are seeking a energetic and proactive Key Account Manager to support our outreach and follow-up for institutional and industrial clients. You will work closely with senior leadership to manage pipelines, engage prospective clients and drive follow-through. Should be open to travel as and when required.
Key Responsibilities:
- Develop and nurture long-term relationships with key clients, acting as the main point of contact.
- Understand client business needs and propose customized solutions to meet their objectives.
- Identify growth opportunities within assigned accounts to drive revenue.
- Prepare and deliver strategic presentations, proposals, and account reviews.
- Collaborate with internal teams (e.g., product, operations, marketing) to ensure client needs are met effectively and efficiently.
- Monitor account performance metrics and take proactive steps to improve client satisfaction.
- Resolve any issues or conflicts with clients promptly and professionally.
- Maintain up-to-date knowledge of industry trends, market activity, and competitors.
- Ensure timely invoicing, collections, and contract renewals for assigned accounts.
Key Performance Indicators (KPIs):
· Engage with clients via phone, email, and LinkedIn
- Work on existing clients for annual engagements, repeat business and referrals.
- Client retention and satisfaction score
- Number of upsell/cross-sell opportunities closed
- Timely reporting and account status updates
- Effective resolution of client issues
Qualifications & Skills:
- Bachelor's/Master's degree in Business, Marketing, or a related field.
- 3-4 years of experience in Business Development or B2B client-facing roles.
- Proven track record of meeting or exceeding sales targets.
- Excellent interpersonal, communication, and negotiation skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple accounts and prioritize
📌 Key Account Manager (East of Kailash)
🏢 Anugrahita Enterprises Private
📍 East of Kailash
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