Urgent Opening – SFDC Support Engineer

Position: SFDC Support Engineer
Experience: 2–3 Years
Location: Remote
Budget: 10-12LPA
Shift Timings: 3:00 PM – 12:00 AM

Mandatory Skills
- Salesforce Administration and L2 Application/System Support Experience
- Salesforce (SFDC) – Mandatory
- Salesforce Sales Cloud & Service Cloud
- Salesforce Reports & Dashboards
- Salesforce Data Loader
- Salesforce Flows
- Salesforce User, Data & Security Management
- Incident Management & Problem Management
- L2 Troubleshooting & Production Support
- Anaplan – Plus / Positive to Have

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Techstack
- CategoryTech Stack / SkillsEXPSalesforce Administration & SupportSalesforce Administration, L2 Application/System Support Salesforce PlatformSalesforce (SFDC) Salesforce CloudsSales Cloud, Service Cloud Reporting & AnalyticsSalesforce Reports, Dashboards Data ManagementSalesforce Data Loader AutomationSalesforce Flows Security & Access ManagementSalesforce User Management, Data Management, Security Management Incident & Problem ManagementIncident Management,



Problem Management Support & TroubleshootingL2 Troubleshooting, Production Support Additional / Good to HaveAnaplan

About the Role

We are looking for an experienced SFDC Support Engineer to provide Level 2 (L2) Salesforce support, handle escalations, perform advanced troubleshooting, and ensure the stability and operational integrity of Salesforce applications.

Salesforce expertise is mandatory, while exposure to Anaplan is an added advantage.

Key Responsibilities
- Provide L2 support to CRM users globally and work closely with Engineering teams to maintain production system stability.
- Act as an escalation point for L1 support and handle complex incidents and problem management activities.
- Provide application support and administration, including incident resolution and problem management follow-up based on SOPs, Run Books, and Knowledge Articles.
- Configure, support, and provide subject matter expertise for Salesforce Sales Clo

📌 SFDC Support Engineer (India)
🏢 Jinendra infotech
📍 India