15 Aug
|
Gng Electronics
|
Navi Mumbai
15 Aug
Gng Electronics
Navi Mumbai
Company: GNG Electronics LTD
Designation: Customer Service Executive
Department: Customer Service / Support
Job Type: Full-time
About Brand -Electronic Bazaar
Electronic Bazaar is a company dealing in refurbished Laptops and desptops. We are looking for a Customer Service Executive who can effectively coordinate between customers and the internal support team to ensure smooth and timely resolution of customer concerns.
Job Responsibilities
- Act as the primary coordinator between end customers and the support service team.
- Understand customer concerns and communicate them clearly to the concerned team.
- Handle customer queries, complaints, and service-related issues professionally.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Follow up on open complaints and keep customers updated on the status.
- Act as a mediator between customers and internal teams when required.
- Maintain patience and professionalism while handling difficult or dissatisfied customers.
- Identify issues quickly and provide appropriate solutions or escalate them when required.
- Maintain proper records of customer interactions and complaints.
- Ensure a positive customer experience through clear and effective communication.
Required Skills
- Strong and clear communication skills verbal and non-verbal.
- Hindi and English are mandatory.
- Positive listening and interpersonal skills.
- Strong patience and a customer-friendly attitude.
- Quick problem-solving and decision-making abilities.
- Strong coordination and follow-up skills.
- Good mediation and conflict-resolution skills.
- Ability to remain calm and skilled under pressure.
- Basic excel and documentation skills.
Qualification
- Graduate in any discipline.
- 1-2 years experience; candidates with customer service experience will be preferred.
Ideal Candidate
We are looking for someone who is patient, approachable, solution-oriented, and confident in dealing with customers. The candidate should
📌 Customer Service Executive (Navi Mumbai)
🏢 Gng Electronics
📍 Navi Mumbai