Job Summary

The Guest Relation Executive is responsible for delivering an excellent guest experience by

welcoming guests, handling queries and concerns, and ensuring smooth front-of-house operations.

The role focuses on building positive guest relationships, maintaining service standards, and

coordinating with internal teams to enhance overall guest satisfaction.

Key Responsibilities
- Greet and welcome guests in a warm, courteous, and professional manner
- Manage guest interactions, feedback, and complaints efficiently
- Ensure guest comfort and satisfaction throughout their visit
- Maintain high standards of grooming, etiquette, and hospitality
- Assist in resolving service issues promptly and escalate when required
- Collect guest feedback and share insights with the management team
- Support front office operations during peak hours




- Ensure compliance with company policies and service standards

Skills & Competencies
- Excellent communication and interpersonal skills
- Solid customer-service orientation
- Problem-solving and conflict-handling ability
- Professional appearance and positive attitude
- Ability to multitask and work under pressure

Qualifications & Experience
- Graduate or Diploma in Hotel Management / Hospitality (preferred)
- 0-1 years of experience in guest relations, front office, or customer service
- Freshers with good communication skills may also be considered

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Relation Executive (Gurugram)
🏢 CHOKO LA
📍 Gurugram