Customer Care Executive – Hardware Industry

Job Title: Customer Care Executive
Industry: Hardware / Building Materials / Industrial Hardware
Department: Customer Service / Sales Support
Experience: 1–2 years preferred

Job loaction : Edappally

Job Summary:
We are looking for a Customer Care Executive to handle customer enquiries, orders, complaints, and after-sales support in the hardware industry. The candidate should have good communication skills, basic product knowledge, and the ability to coordinate effectively with sales, stores, dispatch, and accounts teams.

Key Responsibilities:
- Handle customer enquiries through phone, WhatsApp, email, and in-person communication.
- Provide information about hardware products, prices, availability, specifications, and delivery schedules.
- Receive and process customer orders accurately.
- Prepare quotations, sales orders, invoices, and related documents as required.
- Coordinate with the sales, warehouse, dispatch, and accounts teams to ensure timely order processing.




- Follow up on pending orders, deliveries, payments, and customer requirements.
- Handle customer complaints and resolve issues professionally and promptly.
- Maintain customer records, order details, and follow-up reports.
- Inform customers about new products, offers, and promotions.
- Coordinate replacement, return, and warranty-related requests.
- Maintain valuable relationships with existing customers and support customer retention.
- Achieve customer service and response-time targets.

Requirements:
- 1–3 years of experience in customer service, sales support, hardware, building materials, or a related industry.
- Good verbal and written communication skills.
- Basic knowledge of hardware products and their applications is an advantage

Pay: ₹15,000.00 - ₹27,000.00 per month

Benefits:
- Leave encashment

Work Location: In person

📌 Customer Care Executive (Kochi)
🏢 Wood Mall
📍 Kochi