Operations Associate/ Sr Associate Telematics & Fuel Solutions

Role Summary

We are looking for an execution-focused Operations Executive to manage backend operations for our GPS/Telematics (AIS & Non-AIS) and Fuel Card products.

The role will involve end-to-end operational ownership across order processing, documentation, device/card activation, installation coordination, issue resolution, reconciliation and MIS, while ensuring high SLA adherence and a seamless customer experience.

Key Responsibilities

GPS / Telematics Operations
- Manage end-to-end backend operations for AIS & Non-AIS GPS devices.
- Coordinate with installation partners, field teams and customers for timely GPS installation and activation.
- Ensure accurate mapping of Customer Vehicle Device SIM in backend systems.
- Track device activation, online status, installation, replacement and re-installation.
- Coordinate with technical teams to resolve device, SIM, connectivity and data-transmission issues.
- Support AIS documentation and compliance-related operational processes.

Fuel Card Operations




- Manage Fuel Card issuance, activation, replacement and closure.
- Validate customer and vehicle details and ensure accurate card-to-vehicle mapping.
- Coordinate with internal teams and fuel/card partners for activation and service requests.
- Resolve card-related issues including declined transactions, blocking/unblocking, replacement and transaction disputes.
- Support transaction reconciliation and identify operational discrepancies.

Backend Operations & MIS
- Manage daily operational queues and ensure cases are closed within defined TAT/SLA.
- Track ageing cases, proactively follow up and escalate unresolved issues.
- Maintain accurate operational records and prepare daily/weekly MIS.
- Perform reconciliation across internal systems and partner reports.
- Identify operational gaps and support process improvements and automation.

Stakeholder & Vendor Management
- Coordinate with Sales, Customer

📌 Associate / Sr Associate Operation (Gurugram)
🏢 Delhivery
📍 Gurugram