Responsibilities
- Leading a team of Presales associates
- Develop & define targets and goals to meet customer and business needs.
- Work closely with marketing to drive various marketing initiatives, offer and campaigns to create demand or generate leads
- Define and monitor key operations metrics, customer VOCs and provide meaningful insights to drive revenue, quality and improvements.
- Participate in business meetings, submit reports/MIS to management and suggest current ideas and strategies.
- Conduct regular one-on-one and team meetings, performance reviews, and other checkpoints to provide coaching and keep a pulse on the team.