Job Summary:
We are looking for an experienced CRM Executive to manage customer relationships, handle customer queries and complaints, maintain CRM records, coordinate with internal teams, and ensure timely follow-ups and issue resolution.

Key Responsibilities:
- Manage customer relationships and regular follow-ups.
- Handle customer calls, emails, WhatsApp queries, complaints, and service requests.
- Maintain and update customer information in the CRM system.
- Track leads, customer interactions, follow-ups, and pending issues.
- Coordinate with Sales, Technical, Operations, and Support teams.
- Handle customer escalations and ensure timely resolution.
- Prepare daily, weekly, and monthly CRM/MIS reports.
- Monitor customer satisfaction and identify areas for improvement.
- Maintain accurate records of customer communication and activities.
- Follow up with customers for pending payments, services, orders, or requirements.




- Analyze CRM data and provide regular updates to management.

Required Skills:
- 5–10 years of relevant experience in CRM/Customer Relationship Management.
- Excellent communication and customer-handling skills.
- Strong follow-up and coordination abilities.
- Good knowledge of CRM software.
- Solid knowledge of MS Excel and MIS reporting.
- Good problem-solving and analytical skills.
- Ability to handle customer escalations professionally.
- Strong organizational and time-management skills.
- Ability to work independently and manage multiple tasks.
- Customer-focused and professional attitude.

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:
- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 CRM Executive (Hisar)
🏢 GRL Engineers Private
📍 Hisar