The Global Customer Service & Integrated Supply Chain Manager is responsible for driving the end-to-end customer experience across the order fulfillment process by connecting Customer Service, Planning, Supply Chain, Operations, Procurement, and Logistics functions.
Job Requirements
- Order Management, Global Governance & Supply Chain Integration
- Establish global governance processes to ensure customer orders are accurately entered, validated, and executed across multiple Business Units and manufacturing locations. Ensure customer priorities are consistently reflected in planning, allocation, and fulfillment decisions.
- Drive standardization of order management processes and ensure alignment between Customer Service, Supply Chain, Planning, and Operations teams.
- Identify and eliminate systemic order management issues that negatively impact customer commitments, delivery performance, and business execution.
- Develop transparent escalation paths and ownership models for sales order blocks, order exceptions, and execution issues to improve responsiveness and accountability.




- Partner with Supply Chain, Trade Compliance, Logistics, and Customer Service organizations to optimize Incoterm selection and fulfillment strategies that improve customer service while balancing cost and operational efficiency.
- Establish global customer segmentation and prioritization strategies based on revenue, strategic importance, growth potential, and service requirements.
- Drive visibility and accountability for order backlog management, order health, and customer commitment performance across regions and business units.
- Integrated Supply Chain Performance
- Support new product introductions, customer transitions, and large-scale business initiatives requiring coordinated supply chain execution. Identify opportunities to provide better service to Key customers by region.
- Partner with Supply Chain, Operations, Customer Excellence, Sales, Quality, and Finance teams to develop and execut

📌 GLOBAL CUSTOMER SERVICE (Bengaluru)
🏢 TE Connectivity
📍 Bengaluru