Technical Head / Assistant Technical – Telecom Industry

Company: Mishtel Services Pvt. Ltd.
Location: Noida, Sector 63
Job Type: Full-Time
Industry: Telecom / Cloud Telephony
Experience: 1–5 Years

About the Role

We are looking for a Technical Head / Assistant Technical with experience in the Telecom / Cloud Telephony industry to manage technical operations, troubleshoot platform-related issues, and provide technical support to clients and internal teams.

Key Responsibilities
- Manage and monitor day-to-day technical operations of telecom and cloud communication platforms.
- Handle technical issues related to IVR, Voice, SMS, OBD, OTP, Missed Call, Toll-Free, and other telecom services.
- Troubleshoot issues related to call routing, voice quality, API integration, SMS delivery, and platform connectivity.
- Coordinate with telecom operators, vendors, and technical partners for issue resolution.
- Provide technical support to clients and assist with implementation and configuration.
- Monitor system performance and ensure smooth functioning of telecom platforms.




- Coordinate with development and technical teams for API and system-related issues.
- Maintain technical documentation, reports, and issue-resolution records.
- Handle escalations and ensure timely resolution of technical issues.

Required Skills
- Experience in Telecom / Cloud Telephony / CPaaS industry is preferred.
- Good understanding of IVR, Voice, SMS, OBD, APIs, SIP, and telecom services.
- Knowledge of telecom platforms and call-flow management.
- Basic understanding of servers, networking, and databases.
- Good troubleshooting and problem-solving skills.
- Valuable communication and coordination skills.
- Ability to handle client and technical escalations.

Qualification
- B.Tech / BCA / MCA / Diploma in IT, Computer Science, Telecom, or a related field.
- Relevant experience in the Telecom / Cloud Telephony industry will be highly preferred.

For Technical Head

Candidates with experience in technica

📌 Technical Head (Noida)
🏢 Mishtel Services
📍 Noida