*Responsibilities & Key Deliverables*
- *Enabling achievement of business objectives through effective management of the After Sales and Service Digitization platform.*
- *End-to-end product ownership of the After Sales and Service DMS function within auto sector.*
- *Defining the vision for the platform and building the operational roadmap to achieve the vision.*
- *Managing product backlog & requirements.*
- *Understanding & representing dealer needs while demonstrating subject matter expertise in dealer After Sales operations.*
- *Driving operational excellence for the platform while ensuring highest quality standards.*
- *Driving adoption & effective usage of the platform amongst various user groups.*
- *Ensuring adherence to regulatory & compliance requirements.*
- *Responsible for functional analysis and documentation of requirements including logics, designs,
visualisations etc. with the functional teams*
- *Driving sprint planning & requirement grooming with the development team*
- *Supporting development team with technical documentation*
- *Involvement in testing & validating acceptance criteria and signing off for deployment*
- *Building & implementing go to market strategy for current processes / platforms*
- *Supporting user trainings & workshops in event of major changes*
- *Measuring user satisfaction and soliciting feedback for product improvement*
- *Working on advanced analytics and AI-driven use cases*
- *Functional areas covered: After Sales and Service Processes Digitization*