About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a adaptable, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Global Command Center (GCC) Site Reliability Engineer

Position Summary

The Global Command Center (GCC) Site Reliability Engineer (I) is responsible for ensuring the availability, reliability, performance, and operational stability of business-critical applications, infrastructure, and customer-facing services. This role serves as a key member of the Global Command Center, providing proactive monitoring, incident response, problem management, automation, and operational excellence across enterprise environments.

The GCC works closely with application teams, infrastructure teams,



cloud engineering, network operations, vendors, and business stakeholders to prevent outages, reduce operational risk, and drive continuous service improvement. The role participates in major incident management, root cause analysis, operational readiness reviews, and reliability engineering initiatives.

Key Responsibilities

Reliability & Service Availability
- Monitor enterprise applications, infrastructure, cloud platforms, and customer-facing services.
- Ensure platform availability, performance, and service health within established SLAs and SLOs.
- Identify service degradation trends and proactively address reliability risks.
- Drive operational improvements to reduce incidents and improve system resiliency.
- Establish and track reliability metrics, KPIs, and service health indicators.
- Develop preventative measures to reduce future service disruptions.

Observability & Monito

📌 Site Reliability Engineer Shift Manager (Chennai)
🏢 NCR Voyix
📍 Chennai