Job Description – Customer Support Executive

Position: Customer Support Executive
Department: Customer Support
Location: Ahmedabad
Employment Type: Full time
Experience: 1–3 years
Reporting To: Customer Support Manager / Team Lead

About the Role

We are looking for a customer-focused and responsible Customer Support Executive to join our team. The candidate will be responsible for handling customer queries, providing timely resolutions, maintaining good customer relationships, and coordinating with internal teams whenever required.

Key Responsibilities
- Handle customer queries through phone, email, and other communication channels.
- Provide accurate information and timely solutions to customer concerns.
- Follow up on pending customer requests and ensure proper closure.
- Maintain professional and positive communication with customers.
- Coordinate with internal departments to resolve customer-related issues.
- Record and maintain customer interactions and relevant information.
- Escalate complex issues to the concerned senior/team lead when required.




- Ensure timely response to customer complaints and requests.
- Maintain proper records and follow company policies and procedures.
- Support the team in achieving customer satisfaction and service-quality targets.

Required Skills & Qualifications
- Graduate in any discipline.
- 1–3 years of experience in customer support, customer service, or a related role.
- Good verbal and written communication skills.
- Customer-oriented attitude with good problem-solving ability.
- Basic knowledge of MS Office and computer applications.
- Ability to handle multiple customer queries and follow-ups.
- Good interpersonal and coordination skills.
- Ability to work independently as well as in a team.

Preferred Candidate Profile
- Positive and professional attitude.
- Good listening and communication skills.
- Patient and calm while handling customer concerns.
- Willingness to learn company processes and products.
- Good follow-

📌 Customer Care Agent (Shilaj)
🏢 Vaishali Securities
📍 Shilaj