- Office 365 Administration:
- Manage and maintain the Office 365 workplace, including Exchange Online, SharePoint, Teams, OneDrive, and related services
- Administer user accounts, groups, licenses, and permissions across the organization
- Implement and enforce security policies, including MFA, DLP, and conditional access
- Monitor system health and performance, resolving issues to ensure uptime and reliability
- Configure and manage email flow rules and spam filters to maintain email security and compliance
- Perform backups and recovery of Office 365 data using native tools or third-party solutions
- Ensure compliance with organizational policies and regulatory requirements
- User and Policy Management:
- Create, modify, and delete user accounts, mailboxes, and shared mailboxes as needed
- Develop, document, and enforce policies for user account management and usage of Office 365 services




- Provide training and documentation for end-users on best practices for Office 365 tools
- Desktop Support:
- Respond to and resolve Level 1/Level 2 support tickets related to hardware, software, and Office 365 issues
- Set up, troubleshoot, and maintain desktop and laptop systems, including OS installation and updates
- Install, configure, and maintain software applications used across the organization
- Provide remote and in-person technical support to end-users, ensuring prompt resolution of issues
- Assist with IT asset management, including hardware inventory and software licensing
- Collaboration and Communication:
- Work closely with IT teams to implement and maintain integrations with Office 365 services
- Coordinate with vendors for advanced troubleshooting and product-related issues.

📌 IT Administrator (Bandra Kurla Complex)
🏢 TYD Ideas
📍 Bandra Kurla Complex