Student Experience Executive

Job Type: Full-Time
Experience: 1–3 Years
Industry: EdTech / Student Support

Job Summary

We are looking for a Student Experience Executive to manage student communication, engagement, feedback, escalations, and follow-ups throughout the student lifecycle. The role involves proactively connecting with students, resolving concerns, and coordinating with internal teams to ensure a smooth and positive student experience.

Key Responsibilities
- Conduct stage-wise calls with students regarding onboarding, classes, LMS, assessments, VAS, PMP, and placements.
- Understand student concerns and ensure timely follow-up and resolution.
- Collect student feedback on trainers and teaching quality.
- Manage student queries and escalations received through WhatsApp.
- Coordinate with Training, Admissions, Placement, Finance, LMS, and other teams for issue resolution.
- Monitor Google reviews and coordinate resolution of genuine concerns.
- Maintain accurate records in LMS, CRM, Excel, and internal trackers.
- Prepare daily/weekly reports and ensure timely updates.




- Follow up on pending cases until closure.
- Identify recurring student concerns and share insights with management.

Requirements
- 1–3 years of experience in Student Support, Student Experience, Customer Experience, EdTech, Telecalling, or Relationship Management.
- Excellent verbal and written communication skills.
- Strong interpersonal, listening, and problem-solving skills.
- Ability to handle difficult conversations and escalations professionally.
- Strong follow-up and coordination skills.
- Positive knowledge of Excel/Google Sheets, CRM, LMS, WhatsApp, and email.
- Ability to manage multiple tasks and meet deadlines.

Key Skills

Student Handling | Customer Support | Escalation Management | Calling | Communication | Follow-up | CRM | LMS | Excel | WhatsApp | Problem Solving

What We’re Looking For

Someone who is empathetic, proactive, organized, and excellent at communication, with

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