Key Responsibilities
- Provide Level 1/2 desktop and end-user support.
- Handle VIP/VVIP user support and ensure quick resolution of critical issues.
- Troubleshoot Windows OS, hardware, software, printers, network and application-related issues.
- Perform user account and access-related activities using Active Directory / Azure AD.
- Manage and troubleshoot devices using Microsoft Intune and SCCM.
- Install, configure and maintain desktops, laptops and peripheral devices.
- Support software installation, patching, imaging and endpoint management.
- Troubleshoot VPN, Outlook, Microsoft 365 and connectivity issues.
- Log, update and resolve incidents and service requests through ITSM tools.
- Follow SLA and escalation procedures.
- Maintain proper documentation of incidents and resolutions.
- Coordinate with L2/L3 teams for complex technical issues.

Required Skills
- Desktop / EUC Support
- VIP/VVIP User Support




- Windows 10/11
- Microsoft Intune
- SCCM / MECM
- Active Directory
- Azure AD / Entra ID
- Microsoft 365 / Outlook
- Hardware & Software Troubleshooting
- VPN & Basic Networking
- ITSM / Ticketing Tools
- Remote Desktop Support

Candidate Requirements
- 4+ years of experience in IT Support L1
- Strong experience supporting enterprise users.
- Hands-on experience with VIP/VVIP users.
- Good knowledge of SCCM and Intune is mandatory.
- Excellent troubleshooting and communication skills.
- Solid customer-service mindset.
- Immediate joiners or candidates with up to 1 week notice period preferred.

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:
- Health insurance

Work Location: In person

📌 Technical Support Engineer (Jhajjar)
🏢 Asv Consulting Services
📍 Jhajjar