Key Responsibilities:

• Coordinate with retailers to ensure order readiness and accurate fulfillment

• Connect with delivery riders to manage pickups and timely deliveries

• Handle inbound and outbound calls for order-related queries and escalations

• Monitor order flow from placement to final delivery

• Resolve operational issues in real-time to avoid delays or cancellations

• Ensure seamless last-mile execution and customer satisfaction

• Maintain accurate records of order status and daily operations

• Work closely with internal teams (Ops, Logistics, Support) for smooth execution

Requirements:

• 1–3 years of experience in operations, customer support, or order management

• Robust communication skills (Hindi + English; regional language is a plus)

• Comfortable with high-volume calling and coordination

• Ability to handle pressure and solve problems quickly

• Basic understanding of e-commerce or hyperlocal delivery is preferred

• Proficient in Google Sheets / basic MIS tracking

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📌 Supply Executive (Mumbai)
🏢 LoveLocal
📍 Mumbai