Job Summary

We are looking for a friendly, well-presented and guest-focused Front Office Associate (FOA) to join our Front Office team. The ideal candidate should have good communication skills, a positive attitude and a passion for providing excellent guest service.

Key Responsibilities
- Welcome and assist guests with a warm and professional attitude.
- Handle check-in and check-out procedures efficiently.
- Manage guest queries, requests and complaints professionally.
- Handle reservations, room allocations and guest information.
- Coordinate with Housekeeping, F&B; and other departments for smooth operations.
- Handle billing, payments and basic front office documentation.
- Maintain accurate records and ensure proper shift handover.
- Provide information about hotel facilities, services and local attractions.
- Ensure a high standard of guest satisfaction throughout the stay.





Requirements
- Previous experience in Front Office/Hospitality is preferred.
- Freshers with good communication skills may also apply.
- Good spoken English and interpersonal skills.
- Pleasant personality and professional appearance.
- Basic computer knowledge.
- Ability to work in shifts, including weekends and holidays.
- Ability to work as part of a team and handle guest situations calmly.

What We Offer
- Competitive salary based on experience.
- Friendly and professional work setting.
- Opportunity to grow within the hospitality industry.

Join our team and be a part of the Castelo Inn experience

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Associate (Angamaly)
🏢 CASTELO INN
📍 Angamaly