The candidate will be responsible for handling customer/seller queries through chat and providing timely, accurate, and skilled resolutions.

Key Responsibilities
- Handle customer and seller queries through the International Chat Process.
- Provide effective support for e-commerce-related issues and concerns.
- Understand customer requirements and deliver appropriate resolutions within defined timelines.
- Maintain a high level of customer satisfaction and service quality.
- Handle B2B customer interactions professionally.
- Escalate complex issues to the concerned team whenever required.
- Maintain accurate records of customer interactions and resolutions.
- Adhere to company policies, quality standards, and process guidelines.

Candidate Requirements
- Minimum 1+ year of experience in an International Voice, Chat, or B2B Process.




- Excellent written and verbal communication skills in English.
- Strong customer handling and problem-solving abilities.
- Experience in customer support, international process, or e-commerce support will be preferred.
- Ability to work in rotational shifts.
- Graduate and Undergraduate candidates can apply.

Perks & Benefits
- Salary: Up to 35,000 CTC
- Cab facility available
- 5.5 days working
- Rotational shifts
- Virtual interview process

Preferred Skills
- International Customer Support
- Chat Support
- B2B Process
- E-commerce Support
- Customer Service
- Customer Handling
- Written Communication
- Problem Solving

📌 Customer Support Executive (Pune)
🏢 WS Lotus Group
📍 Pune