Roles & Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Manage guest reservations, walk-ins, and table assignments efficiently.
- Escort guests to their tables and present menus as required.
- Coordinate with the service team to ensure smooth seating and flow of guests.
- Handle guest inquiries, requests, and basic complaints with professionalism.
- Maintain cleanliness and organization of the entrance, waiting area, and host stand.
- Monitor table availability and assist in managing wait times.
- Support the service team during peak hours for efficient operations.
- Ensure guests have a positive first and last impression of the establishment.
Requirements
- Prior experience as a Hostess or in a customer-facing hospitality role is preferred; freshers with strong communication skills may also apply.
- Positive interpersonal and communication skills.
- Pleasant personality with a customer-first attitude.
- Ability to stay organized in a fast-paced environment.
- Basic understanding of restaurant operations is an advantage.
- Willingness to learn and work as part of a team.
- Flexible to work shifts, weekends, and holidays as required.