- Supervise and manage the hospital telecalling team.
- Set daily, weekly, and monthly calling targets.
- Handle patient enquiries related to OPD, consultations, investigations, procedures, and treatments.
- Follow up with recent enquiries, missed calls, appointment requests, and previous patients.
- Improve enquiry-to-appointment conversion.
- Monitor appointment confirmations, cancellations, and dropouts.
- Conduct regular follow-up calls for patients who have not confirmed appointments.
- Guide and train telecallers on proper patient communication.
- Monitor individual telecaller performance and prepare performance reports.
- Maintain enquiry, appointment, follow-up, and conversion records.
- Coordinate with Reception, Doctors, Marketing, Billing,



and other departments.
- Support hospital camps, health check-up programs, and promotional activities.
- Ensure patients receive correct information regarding hospital services.
- Handle patient concerns professionally and escalate serious issues to management.
- Monitor patient feedback and take corrective action where required.
- Ensure confidentiality of patient information.
- Prepare daily and monthly telecalling reports for management.

Pay: ₹35,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Telecalling Head (Ulloor)
🏢 Vithayathil Healthcare Private
📍 Ulloor