Job Information
- Date Opened 08/13/2026
- Job Type Full time
- Industry Technology
- Work Experience 0-1 year
- City Tirunelveli
- State/Province Tamil Nadu
- Country India
- Zip/Postal Code 627001

Job Description

The Junior Process Analyst is responsible for evaluating, designing, and improving IT processes to enhance efficiency, reduce costs, and support business objectives. This role involves analyzing current workflows, identifying process gaps, implementing best practices, and ensuring alignment with IT service management (ITSM) frameworks.

Note: This is a Night Shift position. The analyst collaborates with IT teams and business stakeholders to drive automation, optimize service delivery, and ensure compliance with industry standards.
Key Responsibilities
- Workflow Analysis: Evaluate and analyze current IT workflows to identify inefficiencies and process gaps.
- Process Design: Design and implement improved processes using ITSM frameworks and best practices.
- Collaboration:



Work closely with cross-functional IT teams and stakeholders to drive automation and optimize service delivery.
- Compliance: Ensure all processes align with industry standards and internal company compliance requirements.
- Reporting: Utilize data analysis tools to create reports on process efficiency and areas for improvement.

Requirements
Requirements
Education & Experience
- Degree: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Collaboration: Experience working with cross-functional teams to optimize processes.
- Experience: 0-1 years of experience in Process Analysis, preferably within the IT industry.
Technical Skills
- Frameworks: Foundational knowledge of ITIL frameworks and best practices.
- Modeling Tools: Experience with process modeling tools such as Visio or BPMN.
- Data Analysis: Proficiency in reporting tools, specifically Microsoft Excel.
- Project Management: Basic experience or understanding of project m

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