- Welcome and greet guests in a warm, friendly, and professional manner.
- Assist guests during arrival, check-in, stay, and departure.
- Maintain regular interaction with guests to understand their requirements and preferences.
- Provide information about resort facilities, restaurants, activities, events, and available services.
- Handle guest requests, complaints, feedback, and special requirements professionally and promptly.
- Coordinate with Front Office, Housekeeping, Food & Beverage, Maintenance, Recreation, and other departments to ensure guest requests are fulfilled.
- Conduct guest satisfaction follow-ups during their stay.
- Assist VIP guests, repeat guests, families, honeymoon couples, and guests celebrating special occasions.
- Arrange special amenities, celebrations, room setups, and personalized services as requested.
- Maintain accurate records of guest preferences, feedback, complaints, and special occasions.
- Follow up with guests to ensure that complaints and requests have been resolved satisfactorily.




- Promote resort facilities, activities, dining options, packages, and other services where appropriate.
- Assist in organizing guest activities, resort events, and special programs.
- Build positive relationships with guests and encourage repeat visits.
- Handle guest feedback on online platforms and coordinate with management for appropriate responses when required.
- Maintain a professional and welcoming presence in guest areas.
- Ensure that all guest interactions comply with the resort's service standards and policies.
- Maintain confidentiality of guest information.
- Prepare guest-relations reports and provide feedback to management.
- Perform other duties assigned by the Guest Relations Manager or Resort Manager.

Pay: ₹15,943.34 - ₹19,440.37 per month

Advantages:
- Food provided
- Provident Fund

Work Location: In person

📌 Guest Relation Executive (Karnal)
🏢 Thrones
📍 Karnal