Key Responsibilities

Team Leadership
- Lead, mentor, and motivate a team of mapping associates and pod leads to achieve operational goals.
- Allocate tasks effectively, ensuring timely completion of projects while maintaining quality standards.
- Conduct regular team meetings to discuss progress, address challenges, and align on priorities.

Performance Monitoring & Reporting
- Monitor day-to-day operations to ensure adherence to SLAs, quality metrics, and client guidelines.
- Track team performance using KPIs and provide actionable feedback to team members.
- Prepare and share regular reports on team progress, quality metrics, and operational challenges.

Process Improvement
- Identify inefficiencies in workflows and recommend improvements to enhance productivity.
- Collaborate with the Process Excellence and Quality teams to implement best practices in mapping operations.
- Foster a learning setting that encourages continuous improvement and upskilling.

Stakeholder Collaboration
- Provide regular updates to Team Manager on team performance and process improvements.

📌 POD Team Lead (Hyderabad)
🏢 Tecnoprism
📍 Hyderabad