Job Description – Customer Retention Executive (Voice Process)Job Location

Chennai

Role Overview

We are hiring Customer Retention Executives for a voice process role. The selected candidates will interact with existing customers, understand their concerns, provide appropriate solutions, and ensure customer satisfaction and retention.

Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Understand customer concerns and provide suitable resolutions.
- Retain existing customers by addressing service-related queries effectively.
- Build and maintain positive customer relationships.
- Achieve quality and productivity targets as defined by the process.
- Accurately document customer interactions and update records in the system.
- Follow company policies, process guidelines, and compliance requirements.

Eligibility Criteria
- Minimum qualification: 12th Pass / Graduate.
- Freshers and experienced candidates can apply.




- Excellent communication skills in English and regional language.
- Language requirements:
- English + Telugu
- English + Kannada
- Basic computer knowledge and typing skills.
- Customer-focused attitude with good listening and problem-solving skills.

Preferred Skills
- Solid verbal communication.
- Customer handling and relationship management.
- Active listening and persuasion skills.
- Ability to work in a target-driven environment.
- Team player with a positive attitude.

Work Schedule
- General Shift
- Rotational Weekly Off

Selection Process
- HR Screening
- Communication Assessment
- Operations Round
- Final Selection

Immediate Joiners Preferred

Limited openings available.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

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