We are looking for Application Engineers who have worked on below tools/ applications for Operations:
- UFM (IBM Unified Fault Management Netcool, Impact, Jazz, ITNM, Omnibus etc)
- BMC Remedy
- Job Responsibilities
- Responsible for day-to-day operations of OSS Application.
- Work as part of a team to provide 24 x 7 support for multiple OSS applications.
- Respond to user requests within agreed SLA and provide timely updates.
- Support L1/L2 core operations and perform shifts.
- Document and report daily issue, help analyze critical issue and devise RCA
- Perform System health check & reporting
- Co-ordinate with various teams on a routine basis on issues/fixes, etc.
- ITIL knowledge is desired
📌 Application Support Engineer-/2 (Gurugram)
🏢 input zero technologies
📍 Gurugram
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