Client Relationship Manager

TECEZE
Chennai, Tamil Nadu, India (In office)

Job Title:
Key Account Manager/ Client Relationship Manager

Location:
Chennai, Bangalore, Pune, Mumbai

About Teceze

Teceze is a global IT services provider specializing in Digital Workplace, Cloud, Cybersecurity, and IT Infrastructure services. With delivery capabilities across 16 Global Delivery Centers, 50+ warehouses, and 2000+ engineers worldwide, we support enterprises through scalable, secure, and future-ready technology solutions. Our Digital Workplace Services (DWP) practice helps clients modernize employee experiences and drive productivity across the globe.

Key Responsibilities:

Client Relationship Management:
- Serve as the main point of contact for assigned clients, ensuring seamless communication and collaboration.
- Build and maintain strong, long-term relationships with key stakeholders within the client’s organization.
- Conduct regular client meetings to understand their needs, challenges, and feedback.



Address client concerns and ensure resolution in a timely and professional manner.

Managing Day-to-Day Client Requests:
- Coordinate with internal teams (technical, sales, operations) to address client requests effectively. Monitor service delivery to ensure adherence to agreed SLAs and quality standards.
- Track and manage support tickets, ensuring timely resolution and updates to the client. Provide regular updates on ongoing projects and status reports.

Revenue Growth and Account Expansion:
- Identify and pursue opportunities to grow account revenue through cross-selling and upselling of IT services.
- Develop and present tailored proposals and service enhancements to meet client objectives.
- Negotiate contracts and renewal terms in collaboration with the sales and legal teams. Collaborate with clients to identify new projects or technology requirements.

Strategic Account Planning
- Develop account plans that align with the client’s business goals and IT strategy.
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📌 Client Relationship Manager (Chennai)
🏢 TECEZE
📍 Chennai