Location:
Khar West, Mumbai
Work Schedule:
- First 2 Months:
Monday to Saturday | 9:00 AM – 6:00 PM (Work from Office)
- After 2 Months:
3 days per week from the office (hybrid)
Availability Requirement:
This role requires someone who can be
available on call throughout the week
to handle urgent cook or customer issues as they arise. While your primary working hours remain as above, occasional calls outside office hours may be required to ensure smooth operations and timely resolution of escalations.
About Jinn
Jinn is an on-demand cooking service that connects households with trusted home cooks whenever they need one. Whether someone's regular cook is unavailable or they simply need help in the kitchen, Jinn makes finding a reliable cook simple, fast, and seamless.
We're looking for someone who genuinely enjoys working with people, solving problems, and building robust relationships. If you're calm under pressure, organized, and love helping people, this role is for you.
About the role
As a
Relationship Manager
,
you'll be the primary point of contact for both our cooks and customers. Your job is to ensure that every experience with Jinn is smooth, positive, and well-managed.
You'll own all cook-related communication, resolve escalations, coordinate with internal teams, and step in whenever customers or cooks need support. You'll play a key role in maintaining trust and ensuring high-quality service on both sides of the marketplace.
Key Responsibilities
- Be the primary point of contact for all active cooks on the Jinn platform.
- Build and maintain strong relationships with our cook community.
- Handle cook-related issues, complaints, and escalations with empathy and professionalism.
- Support customers by resolving service-related concerns and ensuring a positive experience.
- Coordinate between customers, cooks, and internal teams to solve issues quickly.
- Monitor service quality and proactively identify areas for improvement.
- Maintain accurate
📌 Relationship Manager (Mumbai)
🏢 Jinn
📍 Mumbai