Job Title:
API & Product Support Executive

Location:
Sector-62, Noida (WFO)

Company:
TechRyde Private Limited

Experience:
1 to 3 years (or more)

Employment Type:
Full-Time

Shift:
US Shift (Night Shift)

Work Mode:
5 days (In-office)

About TechRyde:

TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.

Job Summary:

We are seeking a technically adept and customer-focused API & Product Support Executive to join our energetic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.

Key Responsibilities:

• Provide technical product support to clients via email, chat,



or calls, focusing on API-related issues and product functionalities.

• Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms.

• Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA).

• Assist customers in understanding and implementing APIs, offering clear guidance and best practices.

• Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support.

• Document common issues, solutions, and create support documentation and knowledge base articles.

• Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.

• Ensure timely resolution of issues with strong focus on customer satisfaction and communication.

Required Skills and Qualifications:

• 1–3 years (or more) of experience in techn

📌 API & Product Support Executive (Noida)
🏢 TechRyde
📍 Noida