Role & responsibilities

1. Sales Support
- Handle customer product inquiries via Email, Phone, WhatsApp, IndiaMart.
- Prepare quotations, sales orders, and invoices.
- Maintain the CRM database and follow up on sales leads.
- Generate fresh leads via cold calling, IndiaMart, LinkedIn etc.

2. Service Support
- Prepare Service/Repair quotations, orders and invoices.
- Assist Service Head for managing daily activities and tracking customer complaints.
- Maintain database of equipment warranties and AMCs.
- Facilitate processing of spare part orders from allocation to delivery.

Preferred candidate profile
- Experience: 1-3 years in sales support, service coordination, or client handling.
- Industry: Prior experience in manufacturing, automation, or weighing solutions is a major plus.
- Skills: Proficient in MS Office (Excel, PowerPoint) and CRM software.
- Traits: Excellent communication skills, detail-oriented, and able to multitask.

📌 Sales & Service Support Executive (New Delhi)
🏢 Tula Digital
📍 New Delhi