Role & responsibilities:
- Receive and address patient and attendant queries, complaints, and feedback professionally.
- Act as a liaison between patients, attendants, doctors, nurses, and hospital departments.
- Assist patients with information regarding hospital services, procedures, billing, appointments, and facilities.
- Handle patient grievances and coordinate with concerned departments for timely resolution.
- Conduct patient satisfaction surveys and maintain feedback records.
- Follow up on unresolved complaints and ensure appropriate closure.
- Support patients and families during stressful or difficult situations through effective communication and counselling.
- Assist elderly, differently abled, and vulnerable patients in accessing appropriate hospital services.
- Maintain proper documentation and reports related to patient complaints, feedback, and resolutions.




- Coordinate with clinical and non-clinical teams to improve patient experience.
- Identify recurring patient concerns and report them to management with suggestions for improvement.
- Maintain confidentiality of patient information and comply with hospital policies and ethical standards.

Required Skills:
- Excellent communication and interpersonal skills.
- Patient-centric and empathetic approach.
- Good counselling and conflict-resolution skills.
- Ability to handle difficult or emotionally distressed patients and attendants.
- Valuable coordination and problem-solving abilities.
- Basic computer and documentation skills.
- Ability to work in a multidisciplinary healthcare environment.
- Fluency in English and local/regional languages is preferred.

📌 Walk-in || ER- Patient Relation Officer(PRO)- Pallikaranai (Chennai)
🏢 Dr.Kamakshi Memorial Hospital
📍 Chennai