Location: Pune | Work Type: Hybrid
Experience Required: 6–10 Years
Engagement: Subcon, 6 months (extendable)
About This Position
We are seeking experienced professionals to join our Delivery and Engineering team as NTR-x Qualified Services Engineers (PSE). This role is responsible for the remote installation, implementation, configuration, and integration of the NTR-x platform, delivering enterprise-scale recording and compliance solutions to leading banks and financial institutions. The PSE provides technical expertise across the full project lifecycle — from sales-to-services transition through project closure — working closely with Architects, Project Managers, R&D;, Customer Support, and clients.
Role Description / Core Duties
- Install, integrate, and configure the NTR-x recording solution remotely, following defined methodology, enterprise standards, system requirements, and customer-specific needs
- Develop and configure software features aligned with design specifications and customer requirements; ensure proper integration of all technical architecture components
- Plan and execute unit, functional, and system testing; support client UAT, data validation, and solution verification activities
- Assist customers and their vendors with configuration requirements across all integration points in the customer environment
- Provide technical expertise across the product suite — solution design, technical support, QA, and application overview — throughout every project stage
- Report and escalate implementation issues appropriately; engage Support, R&D;, and management for higher-tier assistance when needed
- Maintain proactive, regular communication with customers and management on progress, risks, and technical updates
- Support after-hours, weekend, client-site, and cross-time-zone activities as project demands require
- Communicate customer technical feedback to R&D; and Product Support to drive product enhancements and fixes
Mandatory Skills & Experience
-
📌 Senior Professional Services Engineer (Pune)
🏢 iKrux
📍 Pune