Cubic Transportation Systems
Company Details:
EXECUTIVE SUMMARY
Cubic Transportation Systems (CTS) is establishing a centralized, 24 hour by 7 day (24x7) global Network Operations Center (NOC) to monitor 35+ customer program implementations spanning regional field-service data centers and Microsoft Azure and Amazon Web Services (AWS) cloud tenants that support Payment Card Industry Data Security Standard (PCI DSS) v4.x scoped fare and payment processing. Tier 2 (T2) NOC Technicians sit between frontline Tier 1 (T1) monitoring and Tier 3 (T3) engineering, and perform two co-equal essential duties: validated-incident remediation using defined runbooks and playbooks (escalating to T3 only when no playbook exists or deeper technical guidance is required), and driving patching operations across each assigned program's environments.
Operations must comply with the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) 27001:2022 standard, follow Information Technology Infrastructure Library (ITIL) 4 practices,
support PCI DSS v4.x, and support National Institute of Standards and Technology (NIST) Cybersecurity Framework (CSF) 2.0 outcomes. This document describes the detailed roles and responsibilities of the T2 NOC Technician role and the standards basis for that operating model.
Job Details:
Scope and Operating Context
The NOC monitors 35+ global program implementations, each a distinct Cubic customer, managed day-to-day by regional field service operations in customer-site data centers and/or in Azure or AWS cloud tenants. Monitored elements include network, systems, services, and internal processes critical to operations, as well as an array of Operational Technology (OT) devices including fare gates, ticket vending machines, point-of-sale (POS) devices, and mobile applications. The NOC also ensures processes for backup, log management, and operational security remain fully operational.