Noida, Uttar Pradesh

Job Summary

Job Summary : Detailed Job Description Tools – Event Management Lead / Engineer (L3) Advanced Event Correlation • Observability Governance • AIOps • Incident Prevention Role Level L3 / SME / Lead Experience 8–12+ years preferred Domain Tools, Event Management & Observability Service Window 24x7 support/on-call Primary Tools OpsRamp, iObserve, Grafana, SolarWinds, Splunk, Zabbix, Nagios, Dynatrace ITSM Integration ServiceNow / Remedy Focus Areas Event correlation, alert suppression, tool lifecycle, dashboard governance Operating Model NOC / Managed Services / Enterprise Monitoring Certifications ITIL Intermediate/Expert preferred; tool certifications preferred Prepared Date 24 Jul 2026 1. Role Summary The Tools – Event Management L3 role is accountable for advanced administration, engineering and governance of enterprise event monitoring, observability, log/event correlation, alert suppression and ITSM integration capabilities. The role acts as the SME for event management tools and processes, owning complex troubleshooting,



tool configuration standards, integration design, alert quality improvement, event-to-incident lifecycle governance, RCA inputs, automation enablement and continuous service improvement. The role is designed for Burlington-style managed network services where event management is a key control for proactive incident detection, event correlation, incident prevention and reliable operational visibility. 2. Role Purpose & Business Outcomes • Ensure monitoring and event management platforms provide actionable, reliable, low-noise alerts for network and infrastructure operations. • Drive proactive detection and correlation so incidents are identified before or at the earliest point of user/business impact. • Act as L3 SME for observability and event management tool administration, integrations, patterns, governance and lifecycle management. • Mentor L1/L2 monitoring/NOC teams and improve shift-left playbooks, threshol

📌 Track Manager (Noida)
🏢 HCLTech
📍 Noida