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Requisition Number: 60299

Job Location: Bangalore, IND

Global Grade: Band 6

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 13/08/2026

Posting End Date: 27/08/2026

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Key Responsibilities

Strategy
- Should understand the site-specific functionalities of ACBS and provide functional support to end users.
- Responsible for functional incident tickets / queries are resolved within stipulated timeline.
- Track incidents and provide regular updates to users on request status and progress.
- Provide functional guidance and on-call support for any batch failure / incident.
- Monitor the application, perform health checks and ensure application and its components are healthy.
- Proactively identify issues and risks in the system and suggest/drive fixes.




- Prioritize problem tickets that needs to be worked by the developer in fixing the issue.
- Perform SIT testing for fixes received for an issue and engage end users for UAT & UVT.
- Support weekend change implementation, DR/BCP test and other related changes as required.
- Work with internal teams across verticals, manage and drive discussions with stake holders.
- Coordinate change implementations, DR drills, BCP, maintain AIG, ASRM and other project documents.
- Ensure PSS process compliance –Incident/Change/Problem Management.
- Open to work in shifts.

Business
- Exposure/Experience in ‘Financial Markets’ or ‘Lending” domain will have more weightage
- Back-office support knowledge – reconciliations, confirmations, payments.

Processes
- Should be fully aware of ITIL concepts and should have done an ITIL certification.

People & Talent
- Individual Contributor with very valuable communication skills and majority of experience in production support. Ability to work

📌 Mgr, Tech Support (Bengaluru)
🏢 Standard Chartered Bank
📍 Bengaluru