Summary
Position Summary
Customer
The Customer Team empowers organizations to build deeper relationships with customers through cutting-edge strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Level:
Marketing Ops-Operations Vice President or equivalent

Work you’ll do:




- Define and execute the marketing operations roadmap for BPaaS offerings.
- Establish a scalable operating model covering campaign planning, content production, activation, measurement, and continuous improvement.
- Translate business priorities into annual and quarterly marketing plans, integrated activation calendars, and resource requirements.
- Identify opportunities to improve efficiency through automation, standardization, analytics, and GenAI-enabled operations.
- Lead end-to-end campaign operations, including intake, prioritization, planning, production, activation, handoffs, and performance reporting.
- Build campaign playbooks for BPaaS and managed-services motions, including industry-specific and solution-led campaigns.
- Lead the content operating model from demand identification through creation, review, approval, publication, reuse, localization, and retirement.
- Partner with te

📌 Consulting-Marketing Ops-Operations Vice President (Chennai)
🏢 Deloitte
📍 Chennai