Job Summary:
- The Agency Operations Specialist is responsible for managing end-to-end administrative and operational processes related to agency and producer management.
- This role ensures accurate setup, maintenance, and compliance of agent records, commission adjustments, and contract information in accordance with company policies and state regulations.
- The position requires solid attention to detail, analytical skills, and collaboration with cross-functional teams to ensure timely and accurate support to internal stakeholders.

Key Responsibilities:
- Process agent-related requests including Agent Change, Address Updates, and Terminations in internal systems.
- Manage Agency and Producer setup, hierarchy updates, and ongoing maintenance activities.
- Review and process Agent Commission adjustments, ensuring accuracy in payout and reconciliation data.
- Handle licensing, appointment, and contract updates for agents and producers in compliance with state and regulatory requirements.
- Collaborate with Underwriting, Policy Administration,



and Finance teams to resolve discrepancies and data issues.
- Ensure accuracy, data integrity, and compliance with internal policies and external audit requirements.
- Generate, validate, and analyze reports related to agency performance, commission reconciliation, and producer status.
- Provide timely and professional responses to internal stakeholders, ensuring adherence to Service Level Agreements (SLAs) and Turnaround Times (TATs).

Qualifications and Skills:
- Bachelors degree in Business Administration, Finance, Insurance, or related field (preferred).
- years of experience in Agency Operations, Licensing & Appointments, or Producer Administration within the insurance or financial services industry.
- Strong understanding of insurance distribution channels, agent hierarchies, and commission structures.
- Proficiency in MS Excel, CRM systems, and policy administration tools.
- Excellent attention to detail, analytical, a

📌 Agency Operations Specialist (Noida)
🏢 Shashwath Solution
📍 Noida