Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Supports achievement of the business plan by monitoring the business and generating recommendations that contribute to both the short-term and long-term initiatives of these plans. Govern machine price lists and ordering-rule changes to ensure accurate product configuration and a seamless order-to-delivery experience for dealers and customers

Responsibilities
- Consulting with the product groups, districts, and dealers in developing and implementing customer solutions designed to maximize product value and price.




- Conducting end-to-end execution of product configuration management by governing the change process of PAN and price list activities.
- Providing daily support to dealers and customers by addressing queries related to product offering strategy, regulatory compliance, product availability, and configuration selection.
- Serve as the process owner and lead continuous process improvements and change initiatives.

Skill Descriptors
Customer Focus:
- Knowledge of product value chain management and the ability to align business objectives with dealer and customer needs, making customer satisfaction a key consideration in business decision-making. Address dealer/customer ordering issues with a sense of urgency.

Chain Management :
- Understand product design concept and provide business advice based on dealer/customer voices during NPI phase.
- Have a solid knowledge on factory operation to understand the value change management

📌 Sr. Sales Support Specialist (Chennai)
🏢 Caterpillar
📍 Chennai