The team

Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash recent opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks. Learn more about Cybersecurity

Your work profile

This role is accountable for the effectiveness, consistency, and continuous improvement of the Incident Management process, ensuring incidents are managed predictably, transparently, and in a way that reduces recurrence and operational risk.

The Incident Coordinator provides process leadership for the coordination and communication of all service-impacting outages, ensuring timely resolution and minimal impact to customers and downstream users. Working in partnership with technical teams and business stakeholders across the organisation,



the role structures and facilitates incident investigation and resolution activities while maintaining end-to-end ownership of the incident lifecycle.

The role is focused on incident identification, logging and clustering, coordination of resolution efforts, stakeholder communication, post-incident tracking, and formal closure. Following incident resolution, the role leads incident retrospectives and post-mortem activities to ensure lessons learned are documented, actions are clearly owned, and systemic issues are progressed into problem management and continuous improvement initiatives.

Following Incident Management process, this role plays a key role in the Problem Management process by ensuring that recurring, high-impact, or systemic incidents are identified, analysed, and progressed beyond incident resolution. The role facilitates and chairs problem review forums as required, ensuring root cause analysis is completed to an agreed standard, corrective and preventive action

📌 T&T | Cyber: D&R I Manager | Incident Response (Bengaluru)
🏢 Deloitte
📍 Bengaluru