Hyderabad, Telangana

Job Summary

8+ years in a customer facing role as a Solution Architect, Technical/Process

Consultant, Customer Success manager, or additional related role.

5+ years of experience managing executive business stakeholders in a

customer organization, preferred.

2+ years of experience with the ServiceNow platform in a technical capacity:

developer, solution architect, technical consultant, or additional relevant role

Knowledge of ServiceNow platform topics such as Playbooks, Process

Automation Designer, and Integration Hub preferred

Knowledge of ServiceNow’s integration tools and capabilities preferred

2+ years of experience working with Procurement and/or Supply Chain

processes or technology preferred

Experience implementing ServiceNow Source-to-Pay Operations products

strongly preferred.

Fanatical about customer success and tenacious about advising, coaching and

mentoring customers on our technology as well as the disciplines of

procurement and supply chain

Other skills which will help you succeed in this role: data driven,



experience with

value consulting/realization, verbal and written communication talent, content

(webinar) development

Key Responsibilities

1. To integrate/re-engineer / design process(s) to maximize the adoption and usage of pre-delivered Best Practices /Standard Functionalities

2. To evaluate & recommend different appropriate product solutions based on customer requirements.

3. To identify and facilitate customer to implement organizational changes required for effective business product Implementation

4. To design and conduct solution workshop(s) to get early buy-in from the relevant stakeholders and thereby also identify additional opportunities to engage with the client

5. To develop and guide others for their career progression

6. To continually update oneself for developing self; contribute to business cases| market collaterals etc.

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📌 Domain Consultant (Hyderabad)
🏢 HCLTech
📍 Hyderabad