Roles and Responsibilities :
- Lead a team of customer service representatives to achieve daily targets and goals.
- Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
- Develop and maintain effective communication channels with internal stakeholders, including management, clients, and other teams.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Job Requirements :
- 4-10 years of experience in an international BPO or call center environment.
- Proven track record as a Team Leader or Supervisor in a similar industry.
- Robust understanding of voice processing processes and international voice services.
- Excellent leadership skills with ability to motivate teams to meet high standards.
📌 Team Leader (Hyderabad)
🏢 Sutherland
📍 Hyderabad
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