JOB DESCRIPTIONConsultation Coordinator

About DAMOH’S

DAMOH’S is a doctor-led aesthetic and lifestyle clinic focused on personalised skin, hair and body transformations.

Our approach combines medical expertise with an understanding of modern lifestyles to help people achieve meaningful improvements and feel more confident in themselves.

Purpose of the Role

The Lead Conversion & Consultation Coordinator will manage prospective patients from the time an enquiry is received until the person checks in at the clinic for a prepaid consultation.

The role involves understanding the prospect’s concern, conducting a structured pre-consultation conversation, guiding them through the consultation preparation process, collecting the ₹1,000 consultation fee, booking the appropriate appointment and following up until the prospect arrives at the clinic.

This is not a routine telecalling role. It requires empathy, structured communication, disciplined follow-up and the ability to convert interest into action without using aggressive sales tactics.

Lead Sources





The coordinator will manage leads received through:
- Facebook and Instagram advertising
- Webinars hosted by Dr. Anju Shah
- Website and WhatsApp enquiries
- Patient referrals
- Professional and business networks
- Partnerships and promotional activities
- Existing and inactive lead databases
- Other marketing channels introduced by DAMOH’S

Key Responsibilities1. Lead Management
- Respond promptly to all current leads assigned.
- Contact leads through calls and approved WhatsApp communication.
- Understand the source, primary concern, interest level and readiness of each lead.
- Prioritise high-intent leads while maintaining timely follow-up with the complete database.
- Ensure every lead has an updated status and clearly defined next action.

2. Pre-Consultation
- Conduct a structured pre-consultation conversation to understand the prospect’s skin, hair, body or lifestyle concern.
- Capture relevant information using t

📌 Consultation Coordinator (Mumbai City)
🏢 DAMOH Wellness
📍 Mumbai City