OVERVIEW:

The Enrollment Support Coordinator is a Chennai-based, back-office individual contributor role responsible for managing email-based registration, enrollment, and billing support for Fueling Brains Academies in Canada, working a split shift covering both MST and IST business hours. The role focuses on accurate documentation, CRM data integrity, compliance reporting, and timely resolution or routing of parent and centre inquiries. This is not a sales or lead-conversion role — it is a process- and accuracy-driven support function that keeps the enrollment pipeline clean and compliant behind the scenes.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Email & Inquiry Support
- Respond to and manage all inbound registration and enrollment support emails within defined SLAs
- Triage inquiries and route to the appropriate team (Billing, Centre Directors, Sales & Admissions) as needed
- Maintain a qualified, consistent tone and brand voice across all email communication

Registration & Documentation Support




- Support processing of registration documentation and required paperwork received by email
- Ensure registration records are complete, accurate, and compliant
- Confirm program placement and start-date details are correctly reflected in internal records

Compliance & Government Reporting
- Complete accurate and timely monthly entries in the Alberta Government Child Care Portal (CCPN)
- Ensure all entries are aligned with internal records and submitted within required timelines

Billing Coordination
- Act as the coordination point for billing-related inquiries received by email
- Log, track, and route billing issues to the appropriate team
- Follow up to ensure timely resolution and communication back to families
- This role does not process payments or make financial decisions.

CRM & Data Integrity
- Maintain high standards of CRM data accuracy and completeness for existing leads and enrollments
- Ensure consistent tracking of interactions and updates
- Support imp

📌 Enrollment Support Coordinator (Chennai)
🏢 Fueling Brains & FB Academies
📍 Chennai