Key Responsibilities
- Project Ownership
- Own and manage the end-to-end lifecycle of client projects, ensuring timely delivery, quality execution, and seamless coordination across teams.
- Cross-Functional Collaboration
- Work closely with:
- Design to curate personalized gifting experiences and visual communication
- Operations & Warehouse to ensure accurate packaging, inventory readiness, and on-time dispatch
- Sales & Marketing to align client expectations, messaging, and timelines
- Tech & Data to streamline tracking, feedback loops, and internal processes
- Voice of the Client
- Act as the internal advocate for clients by translating requirements, feedback, and challenges into actionable tasks for internal teams.
- Process & Workflow Improvement
- Identify bottlenecks and contribute to improving workflows, turnaround time, and delivery reliability.




- Experience Design
- Support creative enhancements across client touchpoints from onboarding to unboxing and post-delivery communication.
- Client Success & Retention
- Build solid working relationships with key accounts, focusing on satisfaction, repeat business, and long-term engagement.

What Were Looking For
- 2- 3 years of experience in Project Management, Client Success, Operations, or similar roles
- Strong coordination and stakeholder management skills
- Ability to manage multiple projects in a fast-paced environment
- Attention to detail with a problem-solving mindset
- Startup or agency experience is a plus

📌 Operations Manager (Bengaluru)
🏢 Swageazy
📍 Bengaluru