Key Responsibilities
Strategy
- Should understand the site-specific functionalities of ACBS and provide functional support to end users.
- Responsible for functional incident tickets / queries are resolved within stipulated timeline.
- Track incidents and provide regular updates to users on request status and progress.
- Provide functional guidance and on-call support for any batch failure / incident.
- Monitor the application, perform health checks and ensure application and its components are healthy.
- Proactively identify issues and risks in the system and suggest/drive fixes.
- Prioritize problem tickets that needs to be worked by the developer in fixing the issue.
- Perform SIT testing for fixes received for an issue and engage end users for UAT & UVT.
- Support weekend change implementation, DR/BCP test and other related changes as required.
- Work with internal teams across verticals, manage and drive discussions with stake holders.
- Coordinate change implementations, DR drills, BCP, maintain AIG, ASRM and other project documents.




- Ensure PSS process compliance –Incident/Change/Problem Management.
- Open to work in shifts.

Business
- Exposure/Experience in ‘Financial Markets’ or ‘Lending” domain will have more weightage
- Back-office support knowledge – reconciliations, confirmations, payments.

Processes
- Should be fully aware of ITIL concepts and should have done an ITIL certification.

People & Talent
- Individual Contributor with very positive communication skills and majority of experience in production support. Ability to work in shifts including night (~25%) shifts. Bachelor’s degree in computer science or equivalent.

Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spi

📌 Mgr, Tech Support (Bengaluru East)
🏢 Standard Chartered India
📍 Bengaluru East