Key Responsibilities

● Manage case queues in accordance to customer agreements.

● Answer technical questions, solve technical problems, and suggest appropriate

workarounds related to Copado platform.

● Understand and advocate for customer needs.

● Resolve customer service issues and skillfully manage/troubleshoot complex customer

service problems.

● Manage customers' expectations and experience in a way that results in high customer

satisfaction.

● Develop and maintain technical expertise in assigned areas of product functionality and

utilize that expertise effectively to help customers.

● Create knowledge base materials dedicated towards operational efficiency

Qualifications





● 2-3 years of prior experience in Salesforce and DevOps methodologies

● 1-3 years of prior experience in Copado

● 1-3 years of prior experience in Customer Support or DevOps.

● Knowledge of SaaS environments and Integrated Technologies.

● Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs,

etc.).

● Specific experience and understanding of branching strategy and hosted version control

vendors.

● Knowledge of Node.js, React, Java, or Python is a plus

● Copado Admin and Developer Certifications.

📌 Devops Support Engineer (Bengaluru)
🏢 DevloIT
📍 Bengaluru