Job Title: Soft Services Trainer – Facilities Management (Housekeeping & Hospitality).

Department: Facilities Management.

Job Purpose

The Soft Services Trainer is responsible for designing, delivering, and evaluating training programs for housekeeping and hospitality staff within facilities management operations . The role ensures service excellence, compliance with FM standards, hygiene protocols, and customer satisfaction across all hospitals.

Key Responsibilities:

Training & Development

· Design and deliver structured training programs for housekeeping, hospitality, and soft services staff.

· Train staff on cleaning techniques, equipment handling, chemicals, and PPE usage.

· Develop training materials, SOPs, manuals, presentations, and practical demonstrations.

Housekeeping Operations

· Train teams on daily, periodic, and deep-cleaning procedures.

· Educate staff on floor care, restroom sanitation, room cleaning, and public area upkeep.

· Ensure adherence to hygiene, infection control, and waste management standards.





· Promote best practices for sustainability and eco-friendly cleaning.

Hospitality & Customer Service

· Train staff on hospitality etiquette, grooming standards, and professional conduct.

· Enhance customer service skills, communication, and complaint handling.

· Promote a guest-focused approach aligned with brand and client expectations.

· Support front-of-house service standards where applicable.

Compliance & Quality Assurance

· Conduct audits, assessments, and on-the-job evaluations.

· Monitor service quality and recommend corrective actions.

· Support ISO, NABH and internal quality management system.

Performance & Reporting

· Assess trainee performance through practical and theoretical evaluations.

· Maintain training records, attendance, and competency matrices.

· Provide feedback to supervisors and management.

· Identify training gaps and recommend continuous improvement initiatives.

Skills & Competencies
- Robust kn

📌 Trainer - Housekeeping & Security (Hyderabad)
🏢 Ankura Hospital For Women & Children, Hyderabad
📍 Hyderabad