Roles and Responsibilities :
- Handle customer inquiries, complaints, and feedback through phone calls, emails, or chats.
- Resolve customer issues in a timely and qualified manner to ensure high levels of satisfaction.
- Meet performance targets for call handling time, resolution rates, and quality metrics.
- Collaborate with team members to achieve shared goals and improve overall process efficiency.
Job Requirements :
- Excellent communication skills in English (written & spoken).
- 0-4 years of experience in BPO/call center environment.
- Strong problem-solving skills with ability to work under pressure.
- Good knowledge of Hindi language is an added advantage.
📌 Voice Process Customer Care Executive (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar
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