JD

To lead and manage the overall operations of the fertility center, ensuring smooth day-to-day functioning, achievement of business targets, excellent patient experience, and compliance with organizational and regulatory standards.

Key Responsibilities
- Manage end-to-end operations of the fertility center and ensure smooth daily functioning.
- Drive revenue, patient footfall, conversion, and center performance as per business targets.
- Monitor OPD, procedures, IVF cycles, ICSI, admissions, and other key operational KPIs.
- Ensure high-quality patient experience and timely resolution of patient concerns.
- Coordinate effectively with Doctors, Nursing, Embryology, Front Office, Finance, HR, and other support functions.
- Monitor manpower planning, productivity, attendance, discipline, and employee performance.
- Ensure compliance with PCPNDT, ART, BMW, Nursing Home, and other applicable statutory/regulatory requirements.
- Maintain operational records, licenses, audits, documentation, and statutory compliances.




- Identify operational gaps and implement corrective and preventive actions.
- Drive cost control and effective utilization of manpower, medical supplies, and other resources.
- Conduct regular review meetings with department teams and track action points.
- Handle escalated patient and employee concerns professionally.
- Support local marketing, patient engagement, referral activities, and business development initiatives.
- Ensure adherence to company SOPs, policies, quality standards, and processes.
- Prepare and share regular MIS and performance reports with senior management.
- Lead employee engagement, training, and performance improvement initiatives at the center.

Key Performance Indicators (KPIs)
- Revenue and profitability
- Patient footfall and conversion
- IVF/ICSI cycle performance
- Patient satisfaction and complaint resolution
- Employee productivity and retention
- Cost control
- Regulatory and statutory compliance
- Quality and audit per

📌 Manager Operations (Lullanagar)
🏢 Nova IVF Fertility a Unit of Rhea Healthcare
📍 Lullanagar